Ecometry ( Now BlueYonder)

Ecometry, Inc. (was JDA and is now BlueYonder) is a software company that provides order processing solutions for all commerce channels (web, catalog, and retail).  I worked for Clara Hoban, Client Services Director at the office at 1615 South Congress Avenue, Suite 100, Delray Beach, FL 33445-6368.

Employment dates: June 1997 – August 2002 

Support Team Lead; Client Services Department / July 2002 – August 2002

●      Supported 21 clients

●      Supervised a Support Analyst

●      Reason for leaving company:  My choice, since company sales were not meeting expectations

Systems Advisor; Client Services Dept. (Telecommuted from Hawaii and California 1999 – 2001) / July 1998 – July 2002

●      Managed projects that affected our entire customer base

●      Authored communication materials for customer base via the researching, writing and dissemination of software issue memos, bug bulletins, and patch tape notes

●      Worked with team members throughout the company to gather information and test processes to produce memos that would enable the customer base to easily navigate industry changes

●      Participated in release planning meetings to ensure the readiness of the Client Services Dept

●      Managed Ecometry’s software enhancement and bug fix approval processes

●      Redesigned Ecometry Client Support website from static HTML to database-driven ASP using Dreamweaver MX

●      Presented Ecometry Client Support website features to customer base at user conferences

●      Resolved client production-stopping issues after hours during on-call support rotation

●      Supported Australia and New Zealand Ecometry clients while telecommuting from Hawaii and California

●      Worked with HP3000 system administrator to meet computing needs of Client Services Dept

●      Approved for sensitive U.S. Govt. security clearance to support U.S. Mint during on-call rotation

●      Trained Client Services staff on new policies and procedures

●      Reason for leaving position: Widespread company layoffs and subsequent reorganization required that I move to the Support Team Lead position.

Support Analyst II; Major Accounts Department / November 1997 – June 1998

●      Supported an Ecometry major account client

●      Trained to become a department Technical Lead

●      Reason for leaving position:  Promotion

Support Analyst I; Major Accounts Department / June 1997 – November 1997

●      Supported an Ecometry major account client

●      Wrote procedural documentation for the department

●      Reason for leaving position:  Promotion